Two Factor Authentication Using App

Two Factor Authentication Using App

MyWorkpapers is pleased to announce the release of the 2FA using authentication apps. This will allow for better security when logging in to MyWorkpapers. Please be advised this does require a one-time setup with the steps below.

Steps to Activate Two Factor Authentication App

1. From the Dashboard, select your name in the top right corner and “Edit Profile”.

2. When in Edit Profile, select the security tab and you will see section “Personal Two-Factor Settings”. This will show the option to enable to 2FA App by clicking the button

3. When the button “Enable 2FA APP” is clicked, the set up process will be detailed in a three-step process. Once you have set up your authenticator, add the code into the section on the right and click the “2FA APP Code” button to enable it.  

4. Once the 2FA App has been enabled, the button will be greyed out and disabled.

FAQ on 2FA App

1. Do I need to set up a 2FA App for each firm I’m set up with?

   - No, once set up, the 2FA app will work for all firms you have been added to within MyWorkpapers.

2. Does MyWorkpapers recommend an authenticator app?

   - MyWorkpapers does not recommend any specific app but is compatible with all 2FA apps. However, if you do not have one, the Microsoft or Google apps are most commonly used.

3. What do I do if I lose my authenticator app for 2FA?

   - MyWorkpapers can reset your authenticator app code, allowing you to set up your 2FA app again. Please contact MyWorkpapers support and request the app to be reset. (Please be advised MyWorkpapers staff will need to run a confirmation check before they can reset the 2FA app to confirm your account.)