Two Factor Authentication (2FA) FAQ


What is 2FA?

Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security of online accounts beyond just a username and password. It works by using a second piece of information in the form of a unique code that the user must enter to confirm who they say they are. The benefits of this are to ensure it is even more difficult for unauthorised people to access your data.

Do I have to do anything?

No, MyWorkpapers will advise you when we have activated 2FA for your firm.

What does this mean for you?

When 2FA is activated, users will be required to enter a verification code in addition to their MyWorkpapers password. This code will be sent via email as a secondary form of authentication. Once this code is received it will only be required again if a new device is used to access your firm data.

Am I required to get an authentication code each time?

No, this is up to the firm administrator. They have the ability to determine if 2FA is required for every login or only for logins on unrecognised devices. This can be accessed under the "Settings" menu for firm administrators only.

Will I need to authenticate for each device I use to access MyWorkpapers?

Yes, each device and/or browser used to access MyWorkpapers will be required to get an authentication code, as it is treated as a new device. The system may require re-authentication on a periodic basis to ensure the integrity around the login is maintained.

What if I enter the code incorrectly?

You will get the opportunity to generate another code and go through the process again.

What if I don't enter the code within the required time frame?

The code will expire and you will be required to generate a new code.

Can I turn off 2FA?

Yes. However, this is by exception to ensure the integrity of the application and it's security standards. This can only be actioned by our support team and may take some time to complete. Please contact our support team by email to request 2FA be disabled.


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